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Terms
All Microsoft Store Australia orders ship via our preferred carrier and are subject to their terms and conditions. Delivery is FREE with an estimated delivery timeframe of 2-5 business days, however may take up to 7 days for outlying areas. These timeframes are estimates and may differ depending on the delivery address and availability of delivery resources*. Read more »
Where we deliver
Microsoft Store Australia only ship to addresses in Australia. For purchases in other countries, please visit the appropriate International Microsoft Store.
We currently do not ship to Norfolk Island, Christmas Island or the Cocos (Keeling) Islands. For software sales in these territories, please visit the appropriate Microsoft Store site.
Our preferred carrier requires a full street address for delivery purposes. Please make sure the correct delivery address is entered as this cannot be changed once orders are placed.
We do not ship to addresses marked PO / PO Box / GPO Box / RMD (Roadside Mail Delivery) / RSD (Roadside Delivery).
To fight fraud, Microsoft Store does not permit a carrier to redirect a package to a new address after it has been shipped.
Delivery times
Business days are Monday through Friday, excluding holidays.
Our carrier does not deliver on weekends or public holidays.
Orders placed before 10AM AEDT Monday-Friday are usually shipped the same day.
Orders placed after 10AM AEDT will typically ship the following business day.
Orders placed on the weekend or public holiday, or after 10 AM AEDT on Friday, will be processed on the next business day.
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